To oversee the Ireland and Northern Ireland advisory team, ensuring
that both our clients and our consultants have the best possible
experience. To ensure the team is highly motivated and performing to
exceptional levels so as to provide an exceptional client experience.
Job Overview
To oversee the day-to-day operational management of the team and the
throughput of work. To
manage Consultants&#**Apply on the website**; performance within a
contact centre environment and ensure they meet KPIs and
quality standards whilst maintaining a high standard of service
provided to clients. To inspire, motivate
and support the team as necessary to maintain strong working
relationships within the team and with
our clients.
Day-to-Day Responsibilities
? To build and maintain an effective, cohesive and motivated service
function, providing leadership
and support to team leaders, colleagues and peers.
? To assist Consultants with technical client queries on employment
law and HR matters and act as
a point of escalation.
? To effectively manage all Consultant workloads, in line with
departmental requirements, to ensure
that we efficiently respond to client queries.
? To monitor and review Consultants&#**Apply on the website**;
overall performance activity on a daily basis, providing detailed
periodical reports to Directors as required.
? To participate in external training events and conferences for
clients and prospective clients, and
to represent the business in external media events, to include radio
interviews.
? To assist with the preparation of weekly rotas (including overtime
/ out of hours) to ensure the
contact centre service is effectively covered **Apply on the
website**/7.
? To assist and lead in any recruitment and interviews for the
department ensuring that staffing levels
are maintained, and staff attrition is reduced.
? To undertake training with new and existing members of the team as
identified and in line with our
learning and development framework
? To conduct, where necessary any formal meetings such as
disciplinary and grievance and be the
point of appeal as necessary to provide the relevant outcomes in line
with the Employee Handbook.
? To deal with client complaints and any service issues in a timely
manner ensuring that a
satisfactory conclusion is reached on all occasions.
? To be flexible with work times as there may be occasions,
particularly due to the **Apply on the website**/7 nature of our
service, where you will be required to complete work outside of core
hours, do training or have
team meetings to capture all team members.
INDIRE
P(phone number removed)LM Job Purpose
To oversee the Ireland and Northern Ireland advisory team, ensuring
that both our clients and our consultants have the best possible
experience. To ensure the team is highly motivated and performing to
exceptional levels so as to provide an exceptional client experience.
Job Overview
To oversee the day-to-day operational management of the team and the
throughput of work. To
manage Consultants&#**Apply on the website**; performance within a
contact centre environment and ensure they meet KPIs and
quality standards whilst maintaining a high standard of service
provided to clients. To inspire, motivate
and support the team as necessary to maintain strong working
relationships within the team and with
our clients.
Day-to-Day Responsibilities
? To build and maintain an effective, cohesive and motivated service
function, providing leadership
and support to team leaders, colleagues and peers.
? To assist Consultants with technical client queries on employment
law and HR matters and act as
a point of escalation.
? To effectively manage all Consultant workloads, in line with
departmental requirements, to ensure
that we efficiently respond to client queries.
? To monitor and review Consultants&#**Apply on the website**;
overall performance activity on a daily basis, providing detailed
periodical reports to Directors as required.
? To participate in external training events and conferences for
clients and prospective clients, and
to represent the business in external media events, to include radio
interviews.
? To assist with the preparation of weekly rotas (including overtime
/ out of hours) to ensure the
contact centre service is effectively covered **Apply on the
website**/7.
? To assist and lead in any recruitment and interviews for the
department ensuring that staffing levels
are maintained, and staff attrition is reduced.
? To undertake training with new and existing members of the team as
identified and in line with our
learning and development framework
? To conduct, where necessary any formal meetings such as
disciplinary and grievance and be the
point of appeal as necessary to provide the relevant outcomes in line
with the Employee Handbook.
? To deal with client complaints and any service issues in a timely
manner ensuring that a
satisfactory conclusion is reached on all occasions.
? To be flexible with work times as there may be occasions,
particularly due to the **Apply on the website**/7 nature of our
service, where you will be required to complete work outside of core
hours, do training or have
team meetings to capture all team members.
INDIRE
P(phone number removed)LM
We need : English (Good)
Type: Permanent
Payment:
Category: Others
